DELIVERY & PAYMENT

1. Introduction

The following are the sales terms of the e-shop under the brand name A.KOUKIOGLOU & CO with the distinctive title WOODYLINE, tel. +30 2310 787025.

2. General

The Company through this website (www.woodyline.gr) enables users / visitors to use the online store and the services that it offers.

The user / visitor, before proceeding to browse the websites of our online store, is required to carefully read the following Sales Terms ("Terms"), which govern purchases of our products. Beware, WOODYLINE considers that the users / visitors of this e-shop, prior to their visit to this e-shop, have read and agreed unconditionally with these Terms (as with the above General Terms and Conditions) and have accepted them. In the event of disagreement with any of the Terms, the user / visitor is advised not to use the services offered at WOODYLINE's online store and exit directly from this site. If you have any questions please contact us by clicking on the relevant "contact" link.

3. Prices

The prices of the products displayed in this online store include VAT and apply only for the stores listed on the website. Prices can be changed without notice. 

Prices do not include mattresses and bed slats.

Finally, the pricing policy of the the company as well as methods of sales promotion through offers and discounts are determined solely by the company and can be modified at any time without prior notice.

4. Quality

WOODYLINE products displayed on this website have been subject to strict quality control by the company. However, if a problem is found users / visitors are invited to contact WOODYLINE within 5 working days, who will then provide for the immediate solution.

Purchasing products on the Internet is a unique experience, different to purchasing in-store. Please be aware that:

  • Colours shown on the website depend on various factors (natural materials, differentiation in mass production, photographing conditions, etc.) including your PC screen settings.
  • Dimensions listed are approximate and may be inaccurate.

5. Ways to Order

The ways in which you can place your order are the following: 1) Place your order at a partner store in your area. 2) Visit your nearest partner store.  3) Order online at woodyline.gr 

6. Payment

1) After placing your order at a partner store you can make your payment at the partner store.

2) You can deposit your payment in one of the bank accounts listed below:

 

NATIONAL BANK OF GREECE
24744038191
IBAN: GR3801102470000024744038191

PIRAEUS BANK
5218022509458
ΙΒΑΝ: GR6301722180005218022509458


7. Shipping and Delivery

A. KOUKIOGLOU & CO DOES NOT HOLD ANY RESPONSIBILITY FOR THE INCORRECT ASSEMBLING OF THE PRODUCTS BY THE PERSON WHO WILL ASSEMBLE THEM. THUS, A.KOUKIOGLOU&CO DOES NOT HOLD ANY RESPONSIBILITY FOR ANY DAMAGE (PHYSICAL OR MATERIAL) CAUSED TO CUSTOMER/BUYER OR THIRD PARTIES.

Shipping costs
Product prices do not include shipping costs.
Shipping costs depend on order size.


Products are shipped on behalf and at the risk of the buyer.


Products must be paid off in advance before shipping.

The company is not responsible for delays in the execution of orders due to unforeseen events.

The Company's policy is not to deliver parcels to minors who have no written authorization from their parent(s) / guardian(s).

8. Right of withdrawal

The user / customer can receive the ordered products without any commitment. In case of change of mind or, despite the attention the company pays at the quality of its products, is not satisfied with it, they can return the products. In such cases, WOODYLINE is bound to return the value of the returned product. According to the provision of article 4 par. 10 of the Law 2251/1994 regarding distance contracts, the above right of withdrawal can be exercised by the user / customer by means of a statement to the company, unjustifiably, within 5 working days from the date of receipt of the product concerned. For his / her part, the user / customer must return the product in question to the company intact, in its original packing. The user / customer is charged with return costs. Returns are accepted by the company only for products returned intact, in their original condition, together with the receipt or invoice and in their whole original packaging.

9.  Returns

Please be aware that all returns must be made within 5 working days from the date of receipt of the product concerned and the user / customer must return the product in its original packaging, charged with return costs.

In the event of return of an ordered product for its replacement by WOODYLINE, the company shall bear the cost of dispatching the replaced product.

10. Warranty

 

 
 
WOODYLINE furniture offers a 6-year warranty regarding Wear-Breakage. WOODYLINE strictly supervises every step of production. Thus, excellent quality, practical, and tasteful furniture is produced at affordable prices. Top warranty in the furnishing market.
This warranty represents our high quality materials, modern mechanical equipment, specialised stuff, and our years of experience in furniture manufacturing.
WARRANTY Terms and Conditions
  • WOODYLINE products warranty is valid for regular use of the furniture in six years' time following the date written on the invoice or receipt with purchase of a product.
  • WOODYLINE is bound to repair the product at its own discretion, provided that the fault is covered by the warranty following inspection. In case a product has been discontinued WOODYLINE is bound to replace/repair it with another one of equal value that fits.
No refunds available in any case.
  • Warranty covers furniture frames (braces, backs, shelves, doors, metopes, desk surfaces, beds, bunk beds, sofas, bed side frames, drawer mechanisms, hinges, connection and assembly parts).
  • Regarding mattresses, production company terms and conditions apply.
WARRANTY DOES NOT COVER FAULTS CAUSED BY NON-REGULAR USE SUCH AS:
  1. Breakage or other wear of the product or part of the product through non-regular acts (e.g. violent throw, hit, scratching with tools or other objects, while bunk beds protective railings are not for children to hang by and must be well screwed on beds / bunk beds at all times for safety reasons).
  2. Wear through burn or cigarette burn.
  3. Product damage caused by accident.
  4. Wear of the surface or connections through non-regular or incompatible with the product use (e.g. hopping on beds-bunk beds).
  5. Use of chemical cleaning substances.
  6. Wear of surface - breakage through weight larger than indicated.
  7. Wear or destruction during dismantling and reassembling by unauthorised WOODYLINE staff (e.g. transportation companies, cooperating/partner stores).
  8. Warranty is valid when your purchase is made through a cooperating/partner store included in our website and after demonstartion of the invoice or receipt of purchased item(s).
More specifically:
  • 6-year warranty ECONOMY line furniture
  • 6-year warranty furniture from beech - MDF - NOVOPAN with oak veneer - anigre (regarding their stability, endurance, and connecting parts)
  • 6-year warranty coloured parts (e.g. coloured lacquer - not white)
  • 4-year warranty drawer mechanisms, door hinges
  • 2-year warranty polished furniture (e.g. oak veneer and anigre, due to the naturality of the wood, may show some wearing in colour due to natural causes such as sunlight-light)
11. Applicable Law

The above Terms are subject to Greek law and interpreted accordingly. If a provision is declared void or determinable by the responsible Greek court, it ceases to be valid without affecting the validity of the other Terms. Any dispute arising out of the use of this website or relating to these Terms shall be the responsibility of the responsible courts of Thessaloniki.

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